HOXTON STORE is happy to accept returns for up to 14 days after the receipt of your order. You have up to 7 days to complete the online returns form within the returns procedure and then a further 7 days to send the goods back to us. This means that the package must reach us within 14 days after you have received your order. Please be aware that the parcel can take up to 7 working days to be returned to our warehouse, unless sent via special delivery.
Before requesting a return, please take a moment to read our returns policy below.
Our returns policy
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from HOXTON STORE, for a full refund.
Please read the information below:
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
HOXTON STORE will not accept returns for any non-faulty items that have been worn and tags damaged or removed.
We strongly advise all customers to check items thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. If your item is faulty on receipt, please contact us within 24 hours of delivery to arrange for an exchange or refund. We may require evidence of the fault in the form of photographs.
Please note that items should be returned in its original packaging.
In the event of any failure to return any goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). This returns policy does not affect your statutory rights.
After your purchase has been made you will receive a confirmation e-mail, which doesn’t mean that your order has been accepted by us. The order will be accepted and sent to you once your credit card and address details have been approved and verified.
We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your personal data without your authorisation.
This returns policy does not affect your statutory rights.